We understand that purchasing a resume online is a scary proposition. We’re here to take the stress out of the decision:. Unlike many of our competitors, our guarantees are straight forward and not hidden. Our best form of advertising is from satisfied customers, so we pride ourselves on bending over backward to satisfy each and every customer. To that end, we offer the following guarantees:
We guarantee that you will love your new resume. We will continue to work on your resume as necessary until you do. In the unlikely event that we cannot create a suitable draft, we will allow you to cancel your order and receive a full refund.
We guarantee that we will, for whatever reason, revise your resume at no cost for 90 days. This guarantee does not cover the addition of new information to your resume or a change in focus to a resume already approved. Revisions shall be available within ten business days.
We guarantee that the first draft of your resume will be done within five business days of receiving your resume questionnaire (or the next business day in case of rush service), and that subsequent revisions will be completed within one business day. In the event that we are not able to meet these deadlines, we will offer you a free cover letter or upgrade to our Professional Package at your discretion. Our business hours are Monday through Friday, 8am to 5pm Eastern Time. Orders received after 5pm Eastern Time will be treated as having been placed the next business day.
Any of our resume packages come with a 50% Money Back Guarantee OR free resume update (at our discretion) in the event that you do not receive any job interview requests within 90 days. To qualify, you must send out at least two resumes in any ten day period, notify us of your lack of interviews at 30 and 60 days, and provide us a with a record of the jobs to which you applied. We’ll either refund 50% of your original purchase price via the original payment method used or create a new version of the resume – at our choice.
All guarantees are subject to our Terms and Conditions.